FAQ

How can I contact ZeltriZ?

You can email us at infozeltriz@gmail.com , where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we strive to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. All requests made after this time will be rejected. Your order can be returned for a full refund once it is received.

What forms of payment do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time to process your order during the holidays and sales season. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take 2-4 weeks to arrive.

What happens if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

How can I return a product?

Please contact us at infozeltriz@gmail.com.

What if the items received are defective/incorrect/damaged?

Please contact us if you have received goods that are incorrect, missing and/or faulty. Please include your order number, photos of the items and all relevant references when you receive your parcel. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to your card issuing bank within 7-14 business days of receiving the returned item or cancellation request. Please contact your card issuing bank for questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact your bank/credit card company. It may take some time before the refund is posted to your account.

Will I be charged customs duties and taxes?

The prices displayed on our website are tax-free in Romanian lei , which means that you may be required to pay customs duties and taxes once you receive your order. Import duties, customs duties and associated customs fees may be charged once your order reaches the final destination, which are determined by the local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on taxes, please contact your local customs office.